Privacy Policy
Last updated: April 2, 2025
This Privacy Policy explains how Logisch Interactive ("we", "our", or "us") collects, uses, discloses, and safeguards your information when you visit our website or use our services. Please read this privacy policy carefully.
For any questions about our privacy practices, please contact us at: contact@logischinteractive.com
1. Introduction
At Logisch Interactive, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) or use our services, games, and applications, and it will tell you about your privacy rights and how the law protects you.
This privacy policy applies to all personal data we process regardless of the media on which that data is stored or whether it relates to past or present customers, website visitors, app users, or any other data subject.
By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Services.
2. Information We Collect
We may collect several different types of information for various purposes to provide and improve our services to you:
Personal Information
- Identity Data: First name, last name, username, display name, avatar, date of birth, gender
- Contact Data: Email address, phone number (optional), mailing address (optional), billing address
- Profile Data: Your preferences, feedback, survey responses, gaming interests, gameplay statistics, achievements, in-game behavior
- Financial Data: Payment information, purchase history, subscription details, billing records (note: full payment card details are not stored on our servers)
- Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences
- Social Media Data: Information from your public profile on social media platforms if you choose to connect our services with your social media accounts
Technical & Usage Information
- Device Data: IP address, browser type/version, operating system, device type, device identifiers, hardware information, mobile network information
- Usage Data: Pages visited, time spent on pages, links clicked, features used, in-app behavior, game play statistics, session time, frequency of use
- Location Data: General location based on IP address, and more precise location data if you explicitly allow this (such as for certain game features)
- Log Data: Error reports, performance metrics, system activity, crash reports, diagnostic information
- Metadata: Information about how you interact with our services, including timestamps, events, and actions
Special Categories of Personal Data
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.
3. How We Collect Your Data
We use different methods to collect data from and about you including through:
- Direct Interactions: Information you provide when:
- Creating an account or user profile
- Filling in forms or surveys
- Corresponding with us via email, chat, phone, or other methods
- Providing feedback or contacting customer support
- Making purchases or transactions
- Participating in competitions, promotions, or surveys
- Automated Technologies: Information collected automatically through:
- Cookies and similar tracking technologies
- Server logs and usage data collection
- Analytics tools and software development kits (SDKs)
- Mobile device identifiers and advertising IDs
- Game and application usage tracking
- Third Parties: Information we may receive from:
- Analytics providers (such as Google Analytics)
- Advertising networks and marketing partners
- Social media platforms when you connect your accounts
- Search information providers
- Payment processors and other service providers
- Gaming platforms and distribution partners
Cookies and Similar Technologies
Our Services use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users. This helps us to provide you with a good experience when you use our Services and allows us to improve our Services.
We use the following types of cookies:
- Strictly Necessary Cookies: These cookies are essential to provide you with services available through our Services and to enable you to use some of their features. Without these cookies, the services that you have asked for cannot be provided. We only use these cookies to provide you with those services.
- Functionality Cookies: These cookies allow our Services to remember choices you make when you use our Services, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Services.
- Analytics and Performance Cookies: These cookies are used to collect information about traffic to our Services and how users use our Services. The information gathered via these cookies does not identify any individual visitor. The information is aggregated and anonymous. We use this information to help operate our Services more efficiently, to gather broad demographic information, and to monitor the level of activity on our Services.
- Targeting and Advertising Cookies: These cookies record your visit to our Services, the pages you have visited, and the links you have followed. They are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns.
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services may become inaccessible or not function properly.
4. How We Use Your Data
We will only use your personal data when the law allows us to, and for legitimate purposes. We have set out below the common ways in which we use your personal data and the legal basis we rely on to do so:
Purposes for Processing Your Data
- Account Management:
- To create and maintain your account and user profile
- To authenticate users and verify identity
- To provide user support and respond to your requests
- To personalize your experience and preferences
- Service Provision:
- To deliver the services, products, and features you request
- To process and complete transactions
- To send service-related communications and updates
- To manage your subscriptions and memberships
- To enable multiplayer functionality and social features
- Improvement and Development:
- To understand how users interact with our services
- To identify usage trends and areas for improvement
- To troubleshoot problems and debug issues
- To develop new features, products, and services
- To conduct research and analysis to enhance user experience
- Marketing and Communications:
- To send you news, updates, and promotional materials
- To deliver targeted advertisements based on your interests
- To measure the effectiveness of marketing campaigns
- To invite you to participate in events, surveys, or research
- To notify you about changes to our services or policies
- Security and Compliance:
- To protect our services from unauthorized access
- To detect and prevent fraud, cheating, or abusive behavior
- To enforce our terms of service and other policies
- To comply with legal obligations and regulatory requirements
- To establish, exercise, or defend legal claims
Legal Bases for Processing
We rely on the following legal grounds to process your personal data:
- Performance of a Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legitimate Interests: Processing necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.
- Compliance with Legal Obligation: Processing necessary to comply with a legal or regulatory obligation.
- Consent: You have given consent to the processing of your personal data for one or more specific purposes.
Marketing
We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This forms the basis of our marketing and promotional efforts.
You will receive marketing communications from us if you have requested information from us, purchased goods or services from us, or if you provided us with your details when registering for a promotion, and, in each case, you have not opted out of receiving marketing.
We will get your express opt-in consent before we share your personal data with any company outside Logisch Interactive for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
5. Disclosure of Your Information
We may share your personal information with the following categories of recipients:
- Service Providers: Third-party vendors, contractors, and service providers who perform services on our behalf, such as:
- Payment processing and billing services
- Customer support and help desk providers
- Hosting and cloud computing services
- Data analytics providers
- Email and communication service providers
- Fraud prevention and security services
- Business Partners: Third parties with whom we partner to offer integrated or co-branded products, services, or promotions.
- Affiliates and Subsidiaries: Companies related to Logisch Interactive by common ownership or control.
- Gaming Platforms: If you access our games through a third-party platform (such as Steam, PlayStation Network, Xbox Live, etc.), we may share data with these platforms to enable game features.
- Advertising Partners: Ad networks and marketing partners who help us deliver relevant advertisements.
- Legal Authorities: We may disclose your information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request
- To enforce or apply our terms of service and other agreements
- To protect the rights, property, or safety of our company, our customers, or others
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Logisch Interactive, our customers, or others
- Corporate Transactions: In connection with a corporate business transaction, such as a merger, acquisition, consolidation, asset sale, or bankruptcy. In the event of an insolvency, bankruptcy, or receivership, your personal data may also be transferred as a business asset.
International Transfers
We may transfer your personal data to countries outside your country of residence, including countries that may not have the same level of data protection as the country in which you initially provided the information. When we transfer your personal data internationally, we will take steps to ensure that your personal data receives appropriate safeguards, including by entering into Standard Contractual Clauses or ensuring the recipient is certified under applicable international frameworks for data transfers.
6. Data Security & Storage
Security Measures
We have implemented appropriate technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include:
- Encryption of sensitive data at rest and in transit
- Firewalls and intrusion detection systems
- Regular security assessments and vulnerability scans
- Access controls and authentication procedures
- Regular training of personnel on data security practices
- Incident response protocols for data breaches
However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Services. Any transmission of personal data is at your own risk.
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider:
- The amount, nature, and sensitivity of the personal data
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process your personal data and whether we can achieve those purposes through other means
- The applicable legal, regulatory, tax, accounting, or other requirements
In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
7. Your Privacy Rights
Depending on your location and applicable law, you may have various rights regarding your personal information, which may include:
- Right to Access: The right to request access to your personal data and to receive a copy of the personal data we hold about you, along with information about how we process it.
- Right to Rectification: The right to request that we correct incomplete, inaccurate, or outdated personal data about you.
- Right to Erasure (Right to be Forgotten): The right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
- Right to Restriction of Processing: The right to request that we temporarily or permanently stop processing all or some of your personal data.
- Right to Data Portability: The right to request a copy of your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller.
- Right to Object: The right to object to the processing of your personal data for direct marketing purposes or for processing based on our legitimate interests.
- Right to Not Be Subject to Automated Decision-Making: The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you.
- Right to Withdraw Consent: The right to withdraw your consent at any time where we rely on consent to process your personal data.
To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law (generally within 30 days).
Verification Process
To protect your privacy, we may need to verify your identity before processing your request. We may request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
Fee
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Complaints
You have the right to make a complaint at any time to the data protection authority for your country or region. However, we would appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.
9. Analytics and Advertising
Analytics Services
We may use third-party analytics services, such as Google Analytics, to help us understand how users interact with our Services. These analytics services use cookies and similar technologies to collect information about your use of our Services and to report website trends to us.
You can opt out of Google Analytics by visiting the Google Analytics opt-out page at https://tools.google.com/dlpage/gaoptout or by installing the Google Analytics Opt-out Browser Add-on.
Advertising
We may work with third-party advertising companies to serve ads when you visit or use our Services. These companies may use information about your visits to our and other websites or applications to provide advertisements about goods and services of interest to you.
You can learn more about online advertising practices and your choices about interest-based ads at www.aboutads.info/choices or www.youronlinechoices.eu.
Do Not Track
Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Due to the lack of a common interpretation of "Do Not Track" signals across the industry, our Services do not currently respond to "Do Not Track" signals.
10. Children's Privacy
Our Services are not directed to children under 13 years of age (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under this age. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately at the address provided at the end of this Privacy Policy, and we will take steps to delete such information.
For users between the ages of 13 and 18 (or the applicable age of majority in your jurisdiction), we require parental consent in accordance with applicable law before collecting or using personal information.
We may collect age information to verify the age of our users. If we learn that we have collected personal information from a child under the applicable age limit without parental consent, we will take steps to delete that information as quickly as possible.
11. California Privacy Rights
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our California Privacy Notice [LINK].
In accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the following rights:
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the personal information, the purposes for collecting the personal information, the categories of third parties with whom we have shared your personal information, and the purpose for which we shared your personal information over the past 12 months.
- Right to Delete: You have the right to request that we delete the personal information that we have collected from you, subject to certain exceptions.
- Right to Correct: You have the right to request correction of inaccurate personal information.
- Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the sale or sharing of your personal information to third parties.
- Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information.
- Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.
To exercise your rights under the CCPA/CPRA, please contact us using the contact information provided at the end of this Privacy Policy.
12. International Data Transfers
Logisch Interactive may operate internationally and transfer information to countries other than the one in which you are located. These countries may have data protection laws that are different from those of your country.
When we transfer personal data across borders, we take steps to ensure that your personal data receives an adequate level of protection wherever it is processed. These steps include:
- Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the relevant regulatory authorities.
- Implementing appropriate safeguards, such as Standard Contractual Clauses approved by relevant regulatory authorities, binding corporate rules, or other legally recognized mechanisms.
- Obtaining your explicit consent to the proposed transfer after being informed of the possible risks.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with applicable data protection laws when transferring your personal data outside of these areas.
13. Changes to This Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we make changes to this Privacy Policy, we will update the "Last updated" date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as by adding a statement to our website homepage or by sending you a notification).
Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the revised Privacy Policy. If you do not agree to the new Privacy Policy, you should discontinue your use of our Services.
We encourage you to review the Privacy Policy whenever you access our Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
contact@logischinteractive.com
We will make every effort to respond to your inquiry promptly and address your concerns thoroughly.
If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence, place of work, or place of the alleged infringement if you consider that the processing of your personal data infringes applicable data protection laws.